Welcome to the Sips & Laughs FAQ

Here you will find answers to some of the most common questions. If you need further assistance, feel free to contact us.

1. What types of cups do you sell?

We offer a wide range of cups including sports water bottles, glass cups, plastic cups, and coffee mugs.

2. How can I place an order?

Simply browse through our selection, add your items to the cart, and proceed to checkout. You will be prompted to enter your shipping and payment information.

3. Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of purchase. Please contact us immediately if you need to make any changes.

4. Do you offer free shipping?

Yes! We offer free domestic shipping on all orders within the United States.

5. How long will it take for my order to arrive?

Domestic orders typically take 5-7 business days to arrive. International orders may take 10-15 business days depending on the destination.

6. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number to monitor your shipment.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify Payments.

8. Are your cups microwave safe?

Many of our cups are microwave safe. Please check the product details for specific care instructions on each item.

9. Can I use my discount code for sale items?

Discount codes are typically not applicable to sale items, but please refer to the specific terms and conditions of your discount for more details.

10. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on your location.

11. Can I change my shipping address after placing an order?

If your order has not yet shipped, we can modify the shipping address. Please contact us as soon as possible to make this change.

12. What if my item is damaged during shipping?

We take great care in packing our products. If you receive a damaged item, please contact us immediately, and we will arrange for a replacement or refund.

13. Are your products eco-friendly?

Yes, we prioritize eco-friendly materials in many of our products. You can find eco-friendly options clearly marked in the product descriptions.

14. How can I contact customer service?

You can reach our customer service team via email at info@ntrnok.com, or call us at +1 385-602-0154.

15. Do you offer gift cards?

Yes, we offer gift cards that can be used for any purchase in our store. Visit the gift card section of our website to purchase one.

16. Can I return an item?

We accept returns within 30 days of purchase, provided the item is in its original condition. Please visit our Returns & Exchanges page for more details.

17. How can I track my order?

Once your order has shipped, we will send you an email with a tracking number. You can use this number to track your order's status online.

18. Do you accept exchanges?

Yes, we offer exchanges for products in new, unused condition. Please contact us for more information about how to exchange an item.

19. Can I include a personalized message with my order?

Yes, we offer personalization options on many of our cups. Please check the product page for details on how to add a custom message or design.

20. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at info@ntrnok.com for more details.